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Answers about fit, the pocket, orders and returns. If yours isn't here, write to us.

Fit and sizing

How do I find my size?

Our bras are sized by band and cup, not S, M and L. On every product page, use Find your size next to the size options. Enter your underbust and bust, and it shows your EU, UK and US size and selects it for you. Our sizes are EU: bands 70, 75, 80, 85, 90 and 95 are US and UK 32, 34, 36, 38, 40 and 42. Cups A to D keep the same letter; EU E is a US and UK DD, and EU F is a UK E and a US DDD.

Is it right for a fuller bust?

Yes, and that is how we size it: by band and cup, not S, M and L, so the cup is cut for your volume. On Lotus, Aura and Nika the straps are wider in larger sizes. The sizes for each style are on its product page. If yours isn't there, write to us and we'll suggest the closest fit.

I'm buying for my mum. How do I choose her size?

Send us the size of a bra she wears now, or her underbust and bust measurements, and we'll suggest a size. If it isn't right, she can exchange it free within 30 days.

What are the bras made of?

Soft microfibre, with lace on the lace styles. The exact composition of each style is on its product page and its label.

How do I care for my bra?

Hand wash and lay flat to dry. Fasten the hooks first so they don't catch on the lace.

The pocket and surgery

Is there a wire?

No. Every Megami bra is wire-free. Support comes from a full cup, a wide underband and a back closure with rows of hooks and eyes.

What is the pocket for?

The pocket lines the whole cup, with an opening to slide in a breast form (prosthesis) after a mastectomy, lumpectomy or reconstruction. It holds symmetrical and asymmetrical forms. If you don't wear a form, you won't notice it.

Do I need to have had surgery to wear one?

No. Many women wear Megami for the structure alone: shape and support without a wire digging in.

How soon after surgery can I wear a Megami bra?

That's a question for your surgeon or breast care nurse. Many women find a wire-free bra easier while healing. Once you have the go-ahead, send us the size of a bra that fitted you before and we'll help you choose.

Will my breast form fit?

The pocket is made to hold a full breast form, symmetrical or asymmetrical. Form sizes don't convert between brands, so if you're unsure, write to us with your form and your usual bra size and we'll check before you order.

Does US insurance cover a Megami bra?

Some US health plans cover post-mastectomy bras with a prescription. Rules vary by plan, so please ask yours first. We don't bill insurers directly, but we can send an itemised receipt for you to submit.

Orders

How do I use a discount code?

Enter it in the discount field at checkout, before you pay.

Can I change or cancel my order?

Write to us as soon as you can with your order number. If it hasn't shipped yet, we'll change or cancel it.

Which payment methods do you accept?

The options for your country are shown at checkout, including major cards, Apple Pay and Google Pay.

Do I need an account to order?

No. You can check out as a guest.

Shipping and returns

How much is delivery, and how long does it take?

We ship from Germany with DHL, UPS or FedEx. Duties and taxes are included, so there is nothing to pay on delivery. Delivery to the US takes 5 to 7 business days. The cost is shown at checkout before you pay.

How do I return or exchange?

Exchanges and returns are free within 30 days of delivery. Write to us with your order number and we'll send a prepaid label.

When will I get my refund?

Once your return arrives and is checked, we refund your original payment method. Your bank may take a few days to show it.

How do I track my order?

You'll get an email with a tracking link when your order ships.

Didn't find your answer?

Write to us Monday to Friday, 9am to 6pm CET, and a person answers.

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